General principle
Digital goods (keys, codes, access) are considered used upon transfer to the buyer. Therefore, after successful delivery, refunds are generally not provided.
When a refund is possible
The goods were not delivered within the set time; the goods do not work / are invalid through the Seller’s fault and the issue could not be resolved by replacement. In such cases we refund the payment or provide a working alternative.
How to request
Contact support on the “Contacts” page, provide your order number and describe the issue. We review requests within 1–3 business days.
Refund method
Funds are returned via the same method used for payment. Crediting time depends on the payment operator.